Email: Customer Services

Post: Elsevier Customer Services, The Boulevard, Langford Lane, Kidlington, Oxford, OX5 1GB, UK

Tel: +44 (0)1865 844640
Fax: +44 (0)1865 843912

Text/SMS: We now offer a limited service through Text/SMS. Contact us on 07781482796 (please note this number is for text messaging only and cannot be dialled). Text messages to Elsevier cost your usual network rate, and we do not charge you for text messages sent to your mobile. For your own security, please do not send personal or banking details by SMS.

Email: Technical Support We try to respond within 48 hours (except weekends and holidays).

Telephone (freephone/toll-free):
Monday - Friday, 11:30 a.m. - 1:00 a.m. GMT
Inside the United Kingdom: 0808 234 9066
Inside US and Canada: 1-800-692-9010
Rest of World: +1-314-872-8370

Please help us solve your problem by having the following information available when you contact technical support:

• Type and speed of processor (e.g., Pentium 133 MHz)
• Amount of RAM (e.g., 64 MB)
• Video display settings (e.g., 800 x 600, 16-bit)
• Speed of CD-ROM drive (e.g., 8x)
• Size and free space of hard disk (e.g., 4.3 GB total, 250 MB free)
• Operating system including version and service packs
   (e.g., Windows NT Workstation 4.0 Service Pack 3)
• Version number of the browser, available from the help pull-down menu,
   under About (IE or Netscape)